It is important to us that you are satisfied, which is why we try to be as precise, fast and reliable as possible from order to delivery. In fact, during all phases of the purchase process on www.newnailssystem.com you are provided with all the useful information, from product availability to delivery methods, so that the service we offer you is 100% comprehensive.

Availability

Inside the detail page of each individual product you will always find an indication of whether the item is available and information on the expected delivery date (which may vary based on the payment method chosen).

The Availability levels of a product are:

Available: The product can be ordered immediately and you will receive it within the indicated shipping times or you can collect it at one of our collection points of your choice.

Coming soon: These are preview products or products that are finished and must arrive. You can still order it, the shipment will be made as soon as the product arrives in stock.

Delivery time

What happens to your order a moment after purchasing on www.newnailssystem.com from

New Nails System srl:

The delivery times of the products vary depending on the item ordered by the Customer and the delivery methods chosen by the same. The customer can choose standard shipping which takes 3 to 5 WORKING days or express 24/48 WORKING hours. However, the times indicated are merely indicative and are in no way binding for the "SELLER". For express shipping with delivery within 24/48 working hours, the indications mentioned below apply:

A) Day 0 (receipt of order)

the back office processes orders received by 12.00, otherwise they are processed the following day. The same applies to orders received on Saturday, Sunday or a public holiday: they will be processed on the first working day following that of the order itself. The order is processed according to the payment method chosen, and in particular:

- if the payment method chosen is PAYPAL or CASH ON DELIVERY, the order will be processed the same day or if the payment was made after 12.00, the order will be processed the following day.

- if the chosen payment method is BANK TRANSFER, the order will be processed when the credit is displayed on the bank account of the New Nails System srl Company

- if the payment method chosen is CREDIT CARD, the order will be processed after 24 hours.

The order is sent to our warehouses by 6.00 pm;

B) Day 1 (Courier)

the day after the order is placed, the Courier will collect the goods from our warehouses by 6.00 pm. The courier will be given the accompanying invoice containing the destination location and any notes included in the order.

C) Day 2 (delivery of goods)

The product will be delivered to the address indicated when confirming the order.

Shipping fees

Shipping rates are calculated at the time of order based on the weight and volume of the package. Each product sheet contains the price of the shipping cost or whether shipping is free.